Customer Care Center

General Business Questions

We strive to process all orders within 2-3 business days. The estimated time to receive your order can vary depending on shipping method and your location. All items typically arrive within 3 to 5 business days once the order has been processed.

Thank you for your interest in our sales! We appreciate your enthusiasm. While we don't have specific information on our upcoming sales at the moment, we encourage you to stay tuned to our website/newsletter/social media channels. We regularly announce our promotions and special offers there. By subscribing to our newsletter or following us on social media, you'll be among the first to know about our exciting sales events. We value your support and look forward to offering you great deals in the future!

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If you select the free shipping option your order will ship using the most economical method. This is typically FedEx Ground or USPS First Class Mail. UPS and other options are available for a charge at check out.

Please submit a request for a quote that defines the requested models and quantities. Once the request is received a member of our Customer Excellence team will respond with our best pricing and lead time. Please email your RFQ to

We strive to process all orders in 2 - 3 business days. Please allow up to an additional 7 days for international shipments to arrive. We will ship the product directly from our factory in the U.S to your location. Shipping, duties and taxes will be estimated in your cart during check out.

We source components from multiple suppliers across the globe including, USA, China, Japan, Netherlands, Germany, Taiwan, Vietnam and more. Some products are assembled in-house in the USA. We even produce some components in our factory or other USA factories, but must rely on global suppliers for certain components.

This greatly depends on your bank. Most refunds will appear on your account within 3 to 14 days. If you're returning an item, then the refund process will begin once we receive and review the returned items.

We strive to process all orders in 2 - 3 business days. We often beat expectations by shipping the same day, but 2 - 3 business days in our standard. Once processed it will ship using the method you chose. Choosing an express method will ensure faster delivery, but could still take 2 - 3 days to arrive from the date of purchase. If an item is labeled as back ordered, then the timeline could be extended further.

We are a LEAN manufacturer and therefore only produce what the current daily demand requires. We have an extremely efficient process that allows us to ramp up or scale down production on the fly. Parts of our business are seasonal so daily output varies based on the season. We can currently ship out several hundred orders daily, with the capacity to increase as needed from time to time.

If a product or part has been discontinued and we no longer carry the components needed to repair or replace the unit, we would be happy to offer you a discount for the purchase of a new item.

We do not currently offer maintenance services for our products. They are designed in a manner that allows the end user to conduct their own maintenance. If the product is still under warranty and defective please reach out to a member of our Customer Excellence team about requesting a replacement.

Sharper image purifiers with Item No. 203578 will need the AHPCO 4G3. It can be found and purchased from our website and or directly from this link AHPCO-4G3

We have discontinued the small travel size unit. We have sent our remaining stock to our sister company Hypoair. They sell them on their website under the product name Air Angel

Multiply the sq ft by the height of your ceiling. The square foot coverages we suggest for our air purifiers are based on 8 foot ceilings.

Air Oasis products come with a 60-day satisfaction guarantee. View the full return policy here or submit a 60-day refund request here.

You can speak to a live member of our Customer Excellence team by calling the number below. To ensure a quality response, we don't outsource our customer service overseas, to a call center or use computer generated responses, so please be patient during times of high call volume. 

Live agents are available: 

  • Monday-Thursday 8:00 AM - 4:00 PM Central Time Zone
  • Friday 8:00 AM - 2:00 PM.  Central Time Zone
  • We are closed most major holidays, but sometimes provide limited live chart support during holidays.

Please call: 806-373-7788


Air Oasis is an e-commerce based company. All sales are processed directly through our website. For a quote and pricing, please add the desired product and quantity to your shopping cart. Once you have done so, click the shopping cart icon in the top right corner of the webpage, and you'll be taken to checkout. This is where you can view final pricing and your shipping options.

For international orders, please include your shipping address at checkout. This will generate the costs of duties and taxes for final pricing on your order.

General Air Purifier Questions

The iAdaptAir is your best option. The H13 HEPA filter and Carbon will trap airborne mold spores and mycotoxins. The UVC light and Silver Ion filter will sterilize mold spores that make it past the H13 filter. The Bi-Polar ionizer will release ions into the air that will seek out and destroy mold.

Quantified results from use of Air Oasis products listed on this website are based on testing conducted in a controlled laboratory environment. Your home is not a controlled environment and therefore actual results may vary. They can be affected by variables such as ventilation, natural air flow, humidity levels, number of people in your home, pets and pollution sources.

Each purifier will have the appropriate filter listed in the owner's manual. You can also find this information by visiting our Replacement Part page. Specific filters are listed under specifications and replacement filter cartridges on each product page. Most products also list the applicable replacement filter on the rating label that is attached to the unit or printed on the unit.

We recommend you always use the purifier according to its intended design for optimal results. Keeping the purifiers upright will help ensure proper fan balance, performance and prevent the blocking of air flow.

Any air oasis units containing AHPCO or Bi-Polar ionization will broadcast ions out into the air. These ions will seek and destroy contaminants in the air and on surfaces.

We produce a number of different models that can quickly reduce the number of allergens in a home by utlizing a HEPA filter. Our home air purifiers are perfectly suited to clean the air in specific problem rooms in a building. These models can help if there are particular rooms the allergic person spends a lot of time in. View our line of HEPA purifiers to find the perfect solution for you.

First, troubleshoot your purifier by following these steps to eliminate common problems, which include:

  • the air purifier is not circulating air properly
  • an air purifier is running slow or sporadically
  • the filter is clogged
  • the purifier is smelly

If replacing your air purifier's filter, cleaning its screen, or removing any obstructions from the fan area does not work to fix your air purifier, it may be time to shop for a full replacement.

If you detect unusual noises when the purifier is running, possible causes include the presence of a foreign object inside the device. Do not open the purifier while it is running. Power off the device, disconnect from the outlet and contact our customer support team.

If your air purifier will not turn on by pressing the power button, check that the power cord is plugged into the outlet. If the device is plugged in, a damaged outlet could be the cause. Try a different outlet. Contact our customer support team if the purifier still won't turn on.

At Air Oasis, we meet our customers' needs by creating high-quality air purifiers that are built to last. Additionally, we offer maintenance tips, part replacement options, and warranties so that if one component or mechanism breaks, you're not forced to buy a whole new system. Follow our general maintenance guidelines to optimize the lifespan of your purifier.

Specific symptoms point to the need for an air purifier. Consider purchasing an air purifier if you are experiencing any of the following symptoms:

  • allergy symptoms (sneezing, coughing, itchy eyes or throat)
  • asthma flare-ups
  • bad odors
  • visible dust on furniture
  • smoke, mold
  • presence of smelly chemicals or disinfectants
  • or if you or a family member are sick with a virus or bacterial infection

Yes. For instance, placing an air purifier in your bedroom can allow you to breathe clean air for hours at a time, which you may not be able to experience during the day if you move from room to room. For the most benefit, place your air purifier in an ideal position for while you sleep, such as your nightstand. Placing multiple small air purifiers throughout your home will provide the best overall coverage and results.

Since air pollution is a prevalent and continuous issue in most environments, leaving your air purifier on all day if possible is best. There are no perceived drawbacks to keeping your unit running all the time, and if the filters are changed on time, it can help to reduce pollutants in the home.

Regardless of whether a door is opened or closed, the air purifier will clean the area it is immediately contained to. Consider closing the door if you do not want further outside contaminants entering the indoor air while the purifier is cleaning it. For maximum effectiveness, close both windows and doors.

Air purifiers have moving mechanical parts and fans, which means they create some noise. Many air purifiers are loud, creating a mechanical whirring sound that can be bothersome in daily life. Air purifiers should come with a decibel rating. The "dB" will tell you how loud an air purifier is likely to be. For air purifiers in the bedroom, nursery, or office, it may be a high priority to find one that operates quietly. Air Oasis offers a variety of quiet air purifiers that offer quiet or night modes as well as multiple fan speeds to help you choose a toerable leven of noise. 

The primary culprit behind pet allergies isn't an animal's fur but its skin. Pets with fur or feathers, including dogs, cats, birds, and rodents, frequently shed tiny, microscopic flecks of skin called pet dander. Because pet dander is small and lightweight, it can hang suspended in the air like dust. When people with pet dander allergies breathe it in or touch it, they can have a host of symptoms. High-quality air purifiers can reduce allergens in the air that may cause some allergic reactions.

The initial investment for an air purifier varies from around one hundred dollars to over a thousand. Specific features and capabilities can impact price, but a more expensive air purifier does not always mean a better one. Some air purifiers have reusable filters, and some require the purchase of filter replacements over time, which adds to the cost of ownership. True HEPA filters must be changed periodically to maintain the effectiveness of an air purifier. Reusable filters are typically not the best from a performance standpoint. Energy ratings can also vary from product to product.

The best air purifier for you will depend on whether you are looking to reduce allergens, fight viruses and bacteria, combat black mold, eliminate VOCs, or just generally improve the quality of your indoor air. To evaluate the best air purifier for your space, choose where you want to place the air purifier, measure the spaces square footage, and match the square feet rating on the air purifier to your room. You will also want to consider the pollutants in your air and any underlying medical conditions of the individuals using the air purifier.

Air purifiers can help with asthma by diminishing the volume of airborne pollution, particulates, and irritants. There are two types of air purifier technology that make air purifiers effective for asthma: carbon to filter out chemicals that could trigger asthma attacks, and HEPA filters that can filter our dust, pollen, dander etc. The best air purifier for individuals with asthma uses multistage air purification. It uses a myriad of air purification processes that filter out every type of particulate (biggest to smallest) and leave the air as clean as possible.

Air purifiers help with black mold by protecting you and your family at every stage in the mold process: investigation, remediation, and prevention. It takes time to determine whether you have black mold growth in your home, and an air purifier can reduce the mold particles in the air while you gather more information. If you do find black mold, an air purifier can capture, reduce and destroy mold particles that are released into the air as you remove it. After you've finished remediation, an air purifier can help you prevent recolonization by continuing to remove any lingering or new mold spores in the air. Air purifiers employing effective ionization technologies, such as bi-polar ionization, will produce ions that land on surfaces and reduce surfaceborne mold. This is also true of the additional concerns of viruses and bacteria.

Portable air purifiers cover a range of square footage typically specified in the manufacturer's description. Air purifiers can be too small or too large for a room, so selecting a size-appropriate purifier for your space is essential. Its better to have an air purifier that can handle more square footage than one that is too small or weak to cover the space. An oversized purifier can be run on a lower (quieter) fan setting. This approach gives more flexibility on which room(s) to employ a particular purifier. It's important to measure your space to determine which air purifier will be most effective in your space. The iAdaptAir is an example of a portable air purifier that comes in three sizes with calculated square footage capabilities.

No, air purifiers are not hard to maintain. By following basic care and cleaning tips, you can optimize the lifespan of your purifier. Regardless of brand, follow these maintenance guidelines: read your air purifier's owner's manual, use the right amount of time per day, in the right space, clean the external components of the machine, replace air filters regularly, and don't run a damaged air purifier.

According to the EPA, indoor air pollutants are often 2 to 5 times higher than outdoor air. Years of scientific research have clearly established that air pollution is a threat to human health at every stage of life, increasing many risks and shortening lives. Some groups are more at risk of illness and death than others. People who suffer from CIRS (Chronic Inflammatory Response Syndrome) and mold toxicities can especially be at risk when exposed to air pollutants. Air purifiers are a key line of defense against poor indoor air quality. By having good portable air purifiers in your home, school, office, or another facility, you are instantly improving air quality. 

According to the EPA, indoor air pollutants are often 2 to 5 times higher than outdoor air. Years of scientific research have clearly established that air pollution is a threat to human health at every stage of life, increasing many risks and shortening lives. Some groups are more at risk of illness and death than others. People who suffer from CIRS (Chronic Inflammatory Response Syndrome) and mold toxicities can especially be at risk when exposed to air pollutants. Air purifiers clean the air. First, it's essential to understand why air purification, or getting cleaner air, even matters. Considering your environment and location, both outdoor and indoor, is crucial to understanding the need for air purifiers. Outdoor air impacts indoor air. Air purifiers are needed when an individual in your household regularly suffers from poor air quality symptoms including allergic reactions, breathing issues, and other irritations, like red eyes. It's important to note that we all benefit from clean air, even those of us without underlying health concerns.

HEPA air purifiers are the best air treatment technology to fight viral infections. Many studies have proven the effectiveness of HEPA filters in fighting the COVID-19 virus. In addition to HEPA, in-depth research has been conducted on ionization as a different approach to air filtration and one that has proven highly effective.

Yes, air purifiers can kill bacteria. If you are looking to safeguard your home or place of business, portable air purifiers with advanced technology can help reduce bacteria. HEPA, carbon filters, UV, and bi-polar ionization are the ultimate fourfold approach to diminishing harmful elements in the air.

Yes, certain types of air purifiers can deactivate viruses. The best type of air purifier technology to capture airborne viruses is HEPA. Together with proper ventilation, the combination of HEPA, carbon filtration, and bi-polar ionization can also help safeguard against viruses. In certain configurations, UV light can also play a role in decontamination of air or surfaces.

On average, Air purifiers increase electric bills by 0.5% to 8% (i.e. $0.60 to $9.62 per month). This increase is based on the average cost to run the most energy-efficient air purifiers. The amount will vary based on size, coverage area and technologies included. 

Though an air purifier can help reduce mold spores and mildew smells in the air, only physically cleaning up the mold or mildew and removing the moisture that allowed it to grow will solve a visible mold growth problem. Air purifiers are part of the solution for mildew prevention, but not the sole treatment.

An air purifier has no mechanism for drawing moisture from the air. As air passes through the filter material, particulates and chemical gasses are captured. Moisture, however, cannot be captured by air purifier filters in any significant quantity that would cause the air to be dry.

Yes, you can open windows and doors while using an air purifier; however, be mindful of the outdoor contaminants that may reenter the indoor air when a window or door is open. Proper ventilation of indoor spaces is important. Just be sure the air you're letting in from the outside isn't bringing in pollutants and allergens.

Every make and model vary in size. For example, a small Air Oasis air purifier is roughly 5.4in x 8.5in x 9.7in, and a large Air Oasis air purifier can be closer to 11.2in x 11.2in x 37in.

"HEPA" stands for high-efficiency particulate air. HEPA air purifiers push air through a filter made of fine, dense fibers with a fan. To qualify as a HEPA filter, a mesh filter has to be able to filter particles that are 0.3 micrometers or larger in diameter. HEPA filters can easily remove smoke, dust, dander, pollen and other particles from the air.

UV stands for ultraviolet. The germicidal capabilities of UVC light were used for years in hospitals and other areas where bacteria count is typically high. It was found that UVC light didn't just disinfect surfaces; it could also be used to disinfect the air. Normally, air purifiers that include UVC expose the air to UVC light. Others use UVC light to shine on a photocatalyst and create ions that disinfect air. UVC light alone isn't a great standalone solution for most residential or commercial settings due to the fact the UVC light requires a long dwell time on contaminants to be effective. Air passing through an air purifier or a furnace system moves too fast for UVC light alone to effectively deactivate contaminants.

Ionization itself is over a 100-year-old technology. Air ionization is one of the most sophisticated technologies for limiting viruses, bacteria, mold, allergens, volatile organic compounds (VOCs), odors, and more. All ionic air purifiers (also called air ionizers) work by emitting ions that interact with and deactivate contaminants. Through ionization, air ionizers use ions to clean the air typically utilizing one of two primary technologies: photocatalytic oxidation and bi-polar ionization. Research suggests that ionization offers numerous benefits, including improved psychological health, productivity, and well-being.

Yes, high-quality air purifiers with HEPA filters are excellent at removing dust from the air. While ionic purifiers are adept at mitigating biological contaminants in dust, those using bi-polar ionization (a.k.a. cold plasma) also helps clear the air of dust by making particle larger and heavier. Dust mites, called bed mites, are a common cause of dust allergies. They prefer warm, humid environments and don't generally survive in dry climates. They tend to settle in upholstery and other fabric-laden objects. If you've ever thought you needed an air purifier for carpet allergies, there's a good chance you're allergic to dust mites, mold spores, or other dust composites. Air purifiers can reduce the severity of your symptoms by removing the allergens from your home's air. Top air purifiers for allergies will trap, reduce and destroy various contaminants, from mold and pollen to pet hair and dust.

According to the EPA, indoor air pollutants are often 2 to 5 times higher than outdoor air. Years of scientific research have clearly established that air pollution is a threat to human health at every stage of life, increasing many risks and shortening lives. Some groups are more at risk of illness and death than others. People who suffer from CIRS (Chronic Inflammatory Response Syndrome) and mold toxicities can especially be at risk when exposed to air pollutants. Air purifiers are a great way to reduce indoor air pollutants.

To reduce exposure to COVID-19, chemical toxins, mold, allergens, or other pollutants, indoor air quality in schools can be addressed using air purifiers. High-quality air purifiers are the most effective way to clean indoor air from various pollutants, including volatile organic compounds (VOCs), particulate matter, smoke, allergens, viruses, and bacteria. Air purifiers can improve indoor air pollution in schools, which may reduce disease transmission, improve cognitive functioning, and protect immunocompromised kids.

According to the Occupational Safety and Health Administration (OSHA), indoor air quality and ventilation in workplaces benefit employee health and comfort. Symptoms of poor indoor air quality can be chronic, and the risk of virus or bacterial transmissions looms large. Some states have specific regulations around indoor air quality in offices. Commercial buildings, where most corporations are housed, and people work, are upgrading and aligning with new protocols to ensure employee safety.

Medical facilities like doctors offices and dentists offices benefit from air purifiers. Any area where people with illnesses frequent has a high concentration of contaminants in the air and on surfaces. As air purification technology has improved, it has made it possible to create highly portable, unobtrusive products that can purify the air in a waiting room, exam room, or dental operatory. Purifiers utilizing bi-polar ionization can help reduce surfaceborne contaminants, as well, such as viruses and bacteria. This decreases the spread of sickness. Air purifiers in doctors offices and air purifiers in medical facilities are essential for immuno-compromised or sick people. A significant body of research proves the effectiveness of multi-process air purifiers in reducing bacteria and killing viruses. High-quality air purifiers can create a safer, cleaner environment in a medical office.

Some air purifiers produce ozone. Theres no ozone emission from air purifiers that use only high-efficiency particulate air filters (HEPA filters) to cleanse the air. Ionizing air purifiers may create ozone. Photocatalytic oxidation (PCO) is a form of ionization that can produce ozone. PCO uses a UV light to shine on a photocatalyst surface containing titanium dioxide (Ti02). UV lamps that produce wavelengths below 240nm are capable of producing ozone. So depending on the type of UV light used in the PCO processes, it might produce ozone. The amount of ozone produced is dependent on the type of UV bulb used and the ingredients in the photocatalyst. Manufacturers use these variables to regulate the ozone output of a device. For example, some produce high-output ozone generators for decontaminating water damaged buildings or for agricultural storage as a way to store produce for longer periods. Manufacturers of residential air purifiers using PCO are encouraged to keep ozone in air purifiers below EPA and OSHA standards.

Single-room air purifiers are designed to purify the air in a single room and will have specifications on square footage based on the size of the purifier. A well-built residential purifier is strong enough to handle a range of contaminants and is specifically designed to clean the air in any room in the home environment.  It can be difficult to create air movement at distances further away from an air purifier. Spacing out several air purifiers around a room will create the best results. Just because an air purifier is rated for 500 sq. ft. doesn't necessarily mean it should be used to cover a 500 sq. ft. room. Instead, 4 air purifiers capable of covering 125 sq. ft. each should be used. If you room is 1500 sq. ft., then three 500 sq. ft. air purifiers would be a good solution. If you plan to only use one air purifier in a room, then place the air purifier in the most central location possible for that room. 

Pet odor can be blamed on metabolized secrets, including bacteria and yeast, that specifically occur due to pet skin oil. When a pet's skin gets moist (in skin folds, near the tail, around the ears or mouth), yeast and bacteria can concentrate and emit a strong odor.  One of the ways that air purifiers can get rid of pet smells is by dealing with gasses. This is achieved through carbon filters, ionization or ozone.  As your pet emits various gasses through bodily functions, they can be filtered out of the circulating air by passing through an activated carbon filter. Ionization can break down the chemical componds that make up the odors. Ozone can both break down the odors and mask their smell leaving your room smelling like a fresh rain shower.

A high-quality air purifier can eliminate chemical smells from the air while leaving your home intact. Chemical odors can be caused by paints, varnishes, adhesives, carpet, upholstery, vinyl flooring, foam, composite wood products, air fresheners, cleaning products, cosmetics, fuel oil, and gasoline. Chemical smells from VOCs are among the most significant contributors to indoor air pollution. In addition to causing illness, they can react with other elements in the air to form pollutants like formaldehyde. One of the best ways to improve your indoor air quality is by running a top-of-the-line air purifier for VOCs that contains carbon.

The possible negative effects of using an air purifier include ozone emission from certain products. Some individuals with ozone sensitivity may experience side effects. The level of ozone that is deemed safe by the EPA and other safety standards is 0.05 PPM. Otherwise, there are no negative side effects to using an air purifier. You can usually determine if an air purifeir produces ozone by looking the product specifications. The amount of ozone produced should be listed. If the air purifier is listed as CARB compliant or has passed UL 867 safety standards, then it will not produce ozone.

There are air purifiers that can purify the air throughout your home. These are often delivered in the form of HVAC air purifiers, or air purification units that hook up directly to your heating and cooling system. This is separate from your HVAC filter, and a unit that must be purchased and professionally installed to give you whole home air purification. The benefit is whole house air purification. The downside is that your HVAC system must have the fan running for the system to work and many of these whole home air purifiers produce ozone. Adding additional filtration to your HVAC system can cause damage to the system, decrease cooling capacity and possibly void the warranty. Portable air purifiers can run 24/7, focus on specific areas of the home, and are generally more effective. 

So long as the air purifier is sized properly for the room in which it's used, it can be placed anywhere you have a power source, but for optimal performance it should be centrally located within the space. One thing to consider is whether to place it near an open window. The answer depends on your outdoor vs indoor air quality. If outside air is full of bothersome allergens, try to place the purifier near the window. If the outdoor air is cleaner and fresher than your indoor air quality, opposite a window on the other side of the room may be preferable. Also, read your air purifier's owner's manual. Air purifier design and technology vary widely from brand to brand. Your owner's manual is your best resource for addressing installation, replacement parts, maintenance concerns, and more.

Earth911 offers a complimentary search engine where you can find the nearest recycling solution to your home. If you can't find a location near you to recycle your UV bulbs you could also package them up and mail them to AirOasis so that we can dispose of them properly. 


Please use this address and on the box write (Recycle): 

3401 Airway Blvd

Amarillo TX, 79118

To view the warranty of the AirOasis products please use the link provided below:

Click the link below to download Owners Manuals:


Yes. Our legal council has advised us to place prop 65 warnings on every product we sale to ensure compliance in California.

Both the iAdaptAir and Air Doctor use an H13 HEPA and Carbon filter. We haven't tested our units for particles as small as .003 microns, but since we use the same grade of HEPA (H13) the results would be comparable. But HEPA and Carbon is all that Air Doctor has. Our iAdaptAir takes air purification three steps further. 

Silver Ion Filter - This revolutionary technology releases silver ions that penetrate the cell membrane of mold, bacteria, and viruses, reducing pathogens by up to 99%. By disrupting the DNA, it ensures thorough sterilization, while the ions continuously recycle to maintain long-lasting efficacy over time.

Germicidal UV - Harnessing a time-tested technology initially employed in hospital operating rooms since 1936, our purification system offers unparalleled sterilization without relying on chemicals. By emitting photons at 265nm, our UV lamp effectively destroys and modifies pathogen DNA, leading to a remarkable 99.9% sterilization rate. Rest assured, our UV lamps operate at 265nm without producing any ozone.

Bi-Polar Ionization - Unleash the dynamic force of positive and negative ions that actively hunt down and eradicate contaminants in every corner of your room. Unlike traditional purifiers, our revolutionary technology goes beyond filtering airborne particles. By clustering any size of contaminants, they become easily trapped in filters or settle on the floor due to increased weight. These potent ions even penetrate microorganisms, disrupting their DNA and ensuring thorough sterilization. Rest assured, our Bi-Polar technology won't generate static electricity or produce ozone, making it a safe and effective choice for purifying your air.

General Air Quality Questions

Yes, it is recommended that you replace UV bulbs once per year for the iAdaptAir. The IonicAir's UV cell should be replaced once every two years.

Common symptoms of poor indoor air quality may include any of the following: irritations of the eyes, nose, and throat, dry mucous membranes and skin, erythema (reddening or flushing of the skin); rashes, mental fatigue, headaches, sleepiness, airway infections, coughs, hoarseness, wheezing, nausea, dizziness, and nonspecific hypersensitivity reactions. If you experience any of these symptoms, perform an indoor air quality test.

Air pollution is caused by a number of both human and nature-based sources. The first primary source is emissions from planes, automobiles, ships, power plants, and other human activities that involve burning fossil fuels. The second primary source is tobacco smoking and the past use of products containing chlorofluorocarbons, such as hair spray and other aerosols. The third primary source is pesticides, which may be stirred up and rise into the air during windstorms or the application process. Finally, nature is a frequent cause of pollutants in the air. Gasses such as methane and ammonia are regularly released from the manure of livestock and swampy regions. Wildfires and volcanic eruptions emit pollutants into the air. Other common causes of indoor pollution include lead, the burning of kerosene, wood-burning stoves or fire places, tobacco products, dust, cleaning chemicals, building materials, furniture, people, pets, mold caused by excess moisture and more.

A micron is a measurement of particle size when referencing air quality. For example, the Minimum Efficiency Reporting Values (MERV) rating reports a filters ability to capture larger particles between 0.3 and 10 microns (µm). Microns help compare the performance value of different filters.

CADR stands for Clean Air Delivery Rate. In short, it is the volume of filtered air. This is a way for you to compare the amount of air cleaned from air purifiers. There are three sizes of particles measured. They each indicate the air purifier's ability to remove the smaller particles (smoke) up to larger particles (pollen). Smoke CADR (0.09 - 1 micron) Dust CADR (0.5 - 3 microns) Pollen CADR (5 - 11 microns)

CFM stands for Cubic Feet Per Minute. It is a measurement of airflow volume, determined by how many cubic feet of air pass by a stationary point in one minute. Larger homes circulate more air (since there's more space for it to move around), so they will have a higher CFM.

ACH stands for Air Changes per Hour. It is more commonly referred to as the air exchange rate. ACH measures the amount of times a volume of air within a space will be added, removed, or exchanged with filtered air.

Indoor air quality is measured by using an indoor air quality (IAQ) index, which scans for air pollutants. The lower the number (on a scale of 0 to 500), the better your air quality. IAQ can be measured using at-home test kits for moderate accuracy or an electronic air quality monitor.

An air purifier containing both True HEPA and carbon filters can reduce the various harmful elements of smoke. Smoke's particulate matter is trapped by HEPA filtration and the chemical volatile organic compounds (VOCs) in smoke are absorbed by carbon filtration. Smoke is not easy to control, so running a purifier at the highest fan speed will help clear the air faster. In addition, purifiers with ionization technology such as cold plasma (bi-polar ionization) will accelerate the clearing of smokey air.

The Air Oasis iAdaptAir uses True HEPA filtration, carbon filtration, and bi-polar ionization (cold plasma) to significantly reduce both the particulates found in smoke as well as smoke's chemical VOCs. It's one of the few products that has this combination of technology to reduce indoor smoke.

While carbon filtration is the best solution for the chemical VOCs found in smoke, the particles of smoke will attract to one another as a result of charged hydrogen and oxygen molecules naturally found in the air. These charged molecules result from bi-polar ionization. The result is that these particles accumulate into larger sizes and become too heavy to float. You'll likely even notice smoke particles or ash accumulating on hard surfaces of your indoor spaces. Interestingly, this same effect occurs in nature--in the mountains, at the beach, and after a thunderstorm. 

The sensor is designed to continually monitor your indoor air quality. Many factors or events in your home could possibly trigger an increase in airborne particles. When this happens the sensor will display an orange or red face. Once your air quality improves the display should return to the green smiley face. If the sensor display remains orange or red for a prolonged period of time (days without change) please be patient. On occasion, the air quality sensor can begin to show a false positive result (orange or red face) when the air quality is still good, but should eventually re-collaborate itself and return to green. If it never returns to a green face after a few weeks then please contact us again about repairing or replacing your unit.


The small iAdaptAir is intended for spaces up to 250 sq ft with 8 ft ceilings. For larger spaces or areas with continually high amounts of contaminants, multiple small units can be evenly placed throughout the space. Using several small units is actually more effective than one larger unit.

The medium iAdaptAir is intended for spaces up to 550 sq ft with 8 ft ceilings. For larger spaces or areas with continually high amounts of contaminants, multiple medium units can be evenly placed throughout the space. Using several medium units is actually more effective than one larger unit.

The Large iAdaptAir is intended for spaces up to 850 sq ft with 8 ft ceilings. For larger spaces or areas with continually high amounts of contaminants, multiple units can be evenly placed throughout the space.

The filter indicator will automatically turn red when it's time to replace your filter. The indicator will measure your typical usage in conjunction with the air quality sensor to determine the optimal time to replace your filter. On average it's between 6 to 12 months. To reset the red light, simply hold it down for five seconds.

If debris builds up in the particle sensor then a false reading could occur. Simply use a can of compressed air to remove any debris and the indicator should return to green. The array of small holes just the right of the indicator lights is where the sensor is located.

The air quality sensor within the iAdaptAir only measures particulate matter, not VOCs.

For best performance we recommend leaving the air purifier on 24/7, but for more economical use the timers can be utilized. The timer is most often used to save electricity and increase filter life. If you only plan to be present in the room for 2, 4 or 8 hours then you can set the timer to turn the iAdaptAir off automatically at one of those intervals so you don't forget.

With the unit plugged in, but not turned on, press and hold the Fan Speed button for at least three seconds until the red LED illuminates. To turn the WiFi back on, simply unplug the air purifier, wait 10 seconds and then plug it back in.

Slide the filter cover to the right. It's located just in front of the control panel. Pull the old filter up and out of the unit. Unpackage the new filter. Slide it down into the air purifier. Press firmly on the filter to ensure it's fully seated and replace the cover. 

Please visit any of the iAdaptAir product pages on our website to view complete control panel details or they can also be found in the Owner's Manual.

The filter indicator light will turn red when it's time to replace your filter. This typically happens in 6 to 12 months depending on usage and contaminant levels in your space. To reset the reminder, simply hold the button down for 5 seconds.

The H13 filter in the iAdaptAir can filter out particles as small as 0.05 microns, according to independant 3rd party lab tests.

Yes, The H13 filter in the iAdaptAir can filter out particles as small as 0.1 microns.

The iAdaptAir uses activated carbon to reduce VOCs.

The iAdaptAir filter cartridge utilizes 3 of the 5 air purifying technologies found in the iAdaptAir. It is a combination of an H13 HEPA filter, a carbon filter, and a silver ion-coated filter. All three work together to trap and deactivate contaminants such as allergens, mold spores, bacteria, viruses, smoke, dust, pet dander, and VOCs.

Please contact a member of our Customer Excellence team and they will ensure you purchase the correct power supply for your item.

We have not conducted any testing with the iAdaptAir in regards to Radon. Therefore, we can not promise reductions in Radon.

The iAdaptAir has a protective film over the control panel to protect it from scratches until it arrives in your home. The scratches you see are likely in this film, not the control panel itself. Please peel back the protective layer and your control panel should be perfect.

Sometimes the filter moves during shipping which causes the air purifier to not power on. Slide the filter cover in front of the control panel to the right. Firmly press down on the filter to ensure it's fully seated. Then try to turn the unit on again. If that doesn't work, check the power cord to make sure it's fully inserted into the purifier and the wall outlet. Make sure you are using the power adapter that came with that unit. Each size of iAdaptAir has a different power adapter. If the unit still won't power please contact a member of our Customer Excellence team about filing a warranty claim.

For optimal performance and for your safety, we recommend the filter be replaced when the indicator alerts you. Trying to use compressed air to clean your filter could cause you to breathe in harmful contaminants, flying particles could cause eye damage and it could cause damage to the filter.

The iAdaptAir has a built-in particle sensor. A green happy face indicates a low particle count or good air quality, the orange face indicates moderate air quality and the red frowning face indicates poor air quality. If your unit is always showing red, this could be a false response. It's usually caused by an excess build up of debris within the sensor. Use a can of compressed air gently blow any debris out of the sensor and the indicator should begin to operate correctly again. The array of small holes just the right of the indicator lights is where the sensor is located.

For the most up to date information on what technologies are utilized in the iAdaptAir and how each of them work, please visit the iAdaptAir product pages.

The iAdaptAir will trap airborne particles down to 0.1 microns in size including airborne mold spores.  The carbon filter and bi-polar ionizer will reduce mycotoxins. No air purifier can take the place of mold remidiation or mitigating mold in water-damaged spaces; however, good purifiers are very useful in clearing the air and slowing surface growth of unwanted contaminants such as mold, viruses, and bacteria.

The iAdaptAir should be placed in a central location. Multiple air purifiers spread evenly throughout the space will provide the best results.

To avoid UVC light exposure, the iAdaptAir is designed so that removing the filter will automatically turn the UVC lights off to protect your skin and eyes.

The smiley faces on the right side of your control panel are your Air Quality indicator lights. These lights indicate the particulate levels in the room where your purifier is placed.

  • Green face - Good air quality/Low particulate levels
  • Orange face - Moderate air quality/Moderate particulate levels
  • Red face - Poor air quality/High particulate levels

After you change your iAdaptAir filter you will need to press the filter button for three seconds to reset it. 

To reset your "filter light indicator" all you will need to do is press and hold down the filter light indicator button (arrow pointing up) for 3-5 seconds. After you have done so the red light should be gone indicating that you have successfully reset your filter light indicator.

The filter indicator will automatically turn red when it's time to replace your filter. The indicator will measure your typical usage in conjunction with the air quality sensor to determine the optimal time to replace your filter. On average it's between 6 to 12 months. To reset the red light, simply hold it down for five seconds.

Yes. Once the air purifier is powered on, press the power button a second time and will see the ionizer icon turn off.

IonicAir or G3

The IonicAir is intended for spaces up to 600 sq ft with 8 ft ceilings. For larger spaces or areas with continually high amounts of contaminants, multiple air purifiers can be evenly placed throughout the space.

If it's making a rattling sound check to make sure nothing is touching the fan blades or there isn't excess amounts of debris built up inside the unit. If there is excess debris, please follow the instructions in the manual for regular cleaning and maintenance. If there's an electrical hissing or whining sound it could be debris build up on the Bi-Polar ionizer brushes. Please follow the instructions in the manual for regular cleaning and maintenance.

There's a small reset button located on the circuit board. Hold this button down for 3 seconds and the beeping should stop for two more years. Some older models have a slide switch instead of a button on the circuit board. In this case, simply slide the switch the other direction and the beeping will stop. Please make sure your skin and eyes are shielded from the UV light while reseting the reminder (beeping). Can can easily be done by resetting the reminder before connecting a new AHPCO Cell.

Here is a video demonstration: 

Ionic air purifiers will produce either positive ions, negative ions or both. These ions are typically created by using an electrical force to split water molecules into either oxygen or hydrogen ions. When these ions come into contact with biological contaminants they will disrupt their DNA and sterilize the contaminant rendering it harmless. When the ions come into contact with odors, chemicals or VOCs they break them down on a molecular level to their simplest form. These ions can also cluster around particles, making them heavier so they drop out of the air.

The ions and low level of ozone produced by the IonicAir has a unique smell. Sometimes people relate this smell to that of a sterile environment, hydrogen peroxide, bleach, a sunny day, the smell after a rain shower, electrical smell or metallic smell. This smell is often stronger the first few days that you run the unit. As the new wears off the smell will dissipate.

A complete list of technologies and description of how each technology works can be found on the IonicAir product page at

The state of California doesn't allow any purifier that produces any level of ozone to be sold in California. The IonicAir is our only ozone producing air purifier. Please consider one of our other great air purifiers for purchase in California.

The IonicAir measures less than .05 PPM of ozone a few inches from the air outlet. There's ongoing debates about what's considered safe levels of ozone. It's not recommended to use the IonicAir in extremely small confined spaces where the ozone could build up over time. We typically recommend use in spaces over 100 square feet with adequate air flow. For an ozone free solution please check out the iAdaptAir and other air purifiers from Air Oasis.

The AHPCO technology will produce ionized hydro-peroxides, low level ozone, ozonide, hydroxyls and superoxide ions.

CADR or clean air delivery rate, is used to measure the performance of a filter. Since the IonicAir is a filterless air purifier that broadcasts ions instead of pulling air through a filter, there is no way to determine a CADR.

UVC lamps are sensitive. If there's any fluctuation in the electrical current and everytime the lamp is cycled on and off it causes damage to the lamp shortening it's life. We have built in safeguards to help protect the lamp, but not all damage can be avoided. On a rare occasion you could have received a faulty lamp as well. The best practice to extend your lamp life is leaving the unit running 24/7.

The UVC lamp in the G3 or IonicAir purifier will drop to about 80% output after two years of use. The neon gas inside the lamp might still glow blue after two years, but the UVC output has diminished to a point that the product is no longer effective. The AHPCO Cell should be replaced every two years to achieve the best performance.

The technology used in the IonicAir™ was lab-tested to reduce up to 99% of mold, viruses, and bacteria. No air purifier can take the place of proper cleaning-or remediation in the case of a water-damaged space with mold. A good purifier will clean the air and reduce the surface growth of mold.

The IonicAir purifier emits ions that attach themselves to airborne contaminants to deactivate them preventing their ability to replicate. Ionization also causes fine particles to clump together and drop from the air.

The "IonicAir" produces less than 0.05 parts per million (ppm) of ozone. This is within EPA and OSHA standards.

No, IonicAir does not employ a filter. It uses ionization to clean the air.

Yes, the IonicAir has an internal component called an AHPCO cell. This cell needs to be replaced every 2 years. The purifier will make an audible beep when it is time to replace the AHPCO cell.

Here is a video demonstration:


CMH250 Cool Mist Humidifier

It depends on your settings and water level. If both diffuser nozzles are activated it will automatically shut off after 8 hours. If only one nozzle is activated, or they are set to alternate, it will automatically shut off after 16 hours. The humidifier will automatically detect when the water level is low and turn off.

The most common reason is that you are using purified water instead of tap water. The minerals in tap water prevent condensation. If your room already has high humidity then additional condensation can also occur.

This could happen for one of several reasons:

  • There isn't adequate water in the tank
  • The springs are missing under the absorption tubes
  • The absorption tubes weren't adequately soaked on both ends before starting your humidifier
  • Mineral build up on the diffuser nozzles  It's recommended to clean the nozzles after every four to five uses using white vinegar and a cotton swab. If you have extremely hard water, more frequent cleaning may be necessary.

The CMH250 humidifier is designed for use in 200 - 300 square feet.

Most people have extra charging blocks or built in USB ports in their homes. To reduce potential environmental waste we only ship the USB cord. If you need a charging block they are readily available at Amazon and many other places.

The Air Oasis CMH250 Cool Mist Humidifier comes with:

  • Humidifier
  • Quick Start Guide
  • USB-C power supply. A power adapter, or plug, is not included.

In order to achieve the best results with the model CMH250 Cool Mist Humidifier, Air Oasis recommends that you use tap water. Using distilled water can cause excess condensation.

The CMH250 Cool Mist Humidifier does not have any required replacement parts.

A warm mist humidifier pushes steam into the air by boiling water. A cool mist humidifier does not pose the risk of a burn and sends cold water vapor into a room using ultrasonic technology.
An excess of moisture can cause mold growth, but with the right amount of use, a humidifier will not cause mold growth.

The CMH250 Cool Mist Humidifier has an oil reservoir for essential oils that emits a suddle aroma. It's not recommended to pour oils directly into the water tank. 

Dry air can lead to nose bleeds along with numerous respiratory and skin disorders. Humidifiers help fight these issues by adding moisture to the air.

A warm mist humidifier pushes steam into the air by boiling water. A cool mist humidifier does not pose the risk of a burn and sends cold water vapor into a room using ultrasonic technology.
An excess of moisture can cause mold growth, but with the right amount of use, a humidifier will not cause mold growth.
The Cool Mist Humidifier has an oil reservoir for essential oils.
Dry air can lead to numerous respiratory and skin disorders. Humidifiers help fight these issues by adding moisture to the air.

Yes, it should be cleaned every time you refill the tank to prevent calcium buildup and foul odors. The ultrasonic nozzles on top of the unit should be cleaned with white vinegar and a cotton swab after every three to four uses to prevent mineral buildup.

Having too little moisture in your air can be harmful to optimal air quality, but so can too much humidity. We recommend you monitor your air's moisture level and run the humidifier accordingly.

The Cool Mist Humidifier uses ultrasonic vibration to release cool water vapor into your air that raises moisture levels for comfortable air quality. Dry air can cause nose bleeds, along with respiratory and dry skin issues.

Essential Oil Diffuser

This can happen for one of three reasons.

  1. The water level is too low in the tank
  2. Water was accidentally poured into the base of the unit. Allow it 24 hours to dry without the power connected and try again.
  3. One of the auto-off timers were activated.

Open the top, add water, add a few drops of oil, close the top, turn on the power.

A diffuser allows essential oils to be safely released into the air so you can breathe them in a diluted but beneficial form.

While some people suggest cleaning your oil diffuser after every use, other experts say a good rule of thumb is to clean it at least once a week or every time you change your oils.

An excessive amount of essential oils will result in a fragrance that is too strong. If that is the case, add water to dilute the mixture.

Consult your veterinarian before using an oil diffuser near pets. They can be sensitive to certain airborne diffused oils. Sensitivities can vary based on the breed.

For each 100 ml, 10 drops of essential oil is a good starting point, but up to 30 can be used for a stronger fragrance.

Essential Oils

A small number of people may experience irritation or allergic reactions to certain essential oils. Please consult a physician if you have any concerns about your health. 

Aromatherapy is the practice of using essential oils for therapeutic benefit.

While benefits can vary between different nodes of oils, the following are commonly recognized benfis of using essential oils:

  • Boost mood
  • Improve job performance through reduced stress and increased attentiveness
  • Improve sleep
  • Kill bacteria, funguses and viruses
  • Reduce anxiety and pain
  • Reduce inflammation
  • Reduce nausea
  • Relieve headaches
  • and more


5000 pro filters are no longer available on our site. If the filter is in good condition, we recommend gently washing the filter and drying it. If you need to purchase one, a simple Google search for 5" foam fan filter, will help you locate several options.

Bi-Polar Ionization

Bi-polar ionization is a simple and safe ionization process that uses both positive and negative charges to separate water molecules into positive hydrogen and negative oxygen ions without the production of ozone. The ions seek out and destroy contaminants at their source. Then the ions are recycled back into water molecules and process repeats.

You can use a can of compressed air to blow them off or an object such as a soft brush or cotton swab to gently wipe off any debris.

The Bi-Polar 2400 is ETL listed to the UL 867 standard. UL 867 includes ozone safety testing and the standard required for all electrostatic air purification equipment to ensure safety. This is the only ozone safety testing we have performed for this model and is the only test required by the state of California for ozone safety and electrical safety.


The AHPCO technology will produce hydroxyl ions. Hydroxyl ions are extremely strong oxidizers that break down conatminenants quickly and then revert back to water vapor and oxygen is miliseconds. 


The UV lamps do contain a small amount of mercury and should be disposed of according to disposal laws in your area. can help you locate recycling or safe disposal centers in your area.

Our air purifiers have been third party tested for safety by either UL or Intertek Labs. While direct exposure to UVC can cause damage to skin and eyes, extensive testing has been performed to ensure potentially harmful levels of UVC rays do not escape the purifiers. UVC is in invisible light that decreases in intensity at variable distances. The blue glow you see is from the neon used within the lamp as a safety precaution to alert people when the light is illuminated. The neon light is harmless.
UV light in the UVC spectrum will produce photons capable of penetrating cell walls of biological contaminants. The photons then disrupt the DNA and therefore sterilize the contaminant rendering it harmless.

Here is a video demonstration:

94 HEPA Air Purifier

So long as the air purifier is sized properly for the room in which it's used, it can be placed anywhere you have a power source, but for optimal performance it should be centrally located within the space. Also, read your air purifier's owner's manual. Air purifier design and technology vary widely from brand to brand. Your owner's manual is your best resource for addressing installation, replacement parts, maintenance concerns, and more.

The purifier filter will capture particulates down to at least 0.3 microns.

The 94 HEPA purifier utilizes 3 filtration technologies. It utilizes a pre-filter, HEPA filter and Carbon filter to capture contaminants such as allergens, mold spores, particles, smoke, dust, pet dander, and VOCs.

Yes, the 94 HEPA does not produce ozone or anything dangerous to pets. Pets will enjoy the clean allergen free air too.

The 94 HEPA air purifiers are built to run 24/7. For the best results, we do recommend using the air purifier in occupied rooms. For those who are more sensitive, consider turning on the purifier at least thirty minutes before occupying a room.

This air purifier does not produce ozone and is CARB certified.

The 94 HEPA filter can trap down as small as 0.4 Microns such as smoke, dust, dander, pollen, and mold spores.

The 94 HEPA filter cartridge should be replaced every 3 month for optimal effeciency. 

The 94 HEPA will trap airborne particles down to 0.4 microns in size including airborne mold spores, smoke, dust, dander, and pollen.

nano Induct AHPCO Cell

We recommend only trained HVAC professionals install the nano Induct or replace the NINDAHPCO Cell. If your HVAC contractor requires additional instructions they can download the manual here.

iAdaptAir 2.0

Yes. Once the air purifier is powered on, press the power button a second time and will see the ionizer icon turn off.

No, the iAdaptAir has been third party tested by Intertek labs under UL867 standards for ozone production. They are listed by the State of California as CARB compliant.

To turn off the control panel lights, simply hold down the Lock button for five seconds. Repeat this process to unlock controls and turn the lights back on.

The Air Oasis air purifiers are built to run 24/7. Using AUTO made is a good way to maximize filter life and reduce electrical costs. You can also use the scheduler in the Air Oasis app to ensure the air purifier is turned off during routine times where nobody is home.

Press the i or toggle button on your control panel to view the remaining filter life percentage. When the percentage reaches close to zero you should replace the filters. This is typically between 6 to 24 months depending on environment and usage. Once you replace the filters, hold down the toggle button to reset the timer.

The iAdaptAir H13 HEPA filter traps allergens, dust, and mold spores down to 0.05 microns.